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BillRaja FAQ

Every BillRaja question,answered in one place.

GST billing, Mona AI, QR + geo attendance, restaurant POS, table reservations, memberships, the customer bill portal, pricing, security and more — 35 answers, no fluff.

Billing & GST

Is BillRaja a GST billing app?

Yes. BillRaja is fully GST-compliant — CGST/SGST for intra-state sales, IGST for inter-state, HSN codes, GSTIN validation, BR-YYYY-NNNNN invoice numbers and all official GST slabs (0, 5, 12, 18, 28%). Valid for filing and audits.

Can I generate GSTR-3B reports from BillRaja?

Yes. BillRaja produces GSTR-3B-ready reports with HSN-wise summaries, output GST, input GST (via purchase orders) and net tax liability — exportable for your CA or for filing on the GST portal.

How many PDF invoice templates are available?

More than 20 professional, GST-compliant templates. Add your logo, GSTIN, bank details and a UPI QR code — every invoice becomes a branded calling card, shareable on WhatsApp, email or SMS in one tap.

Can I share invoices on WhatsApp?

Yes. Every invoice has a one-tap WhatsApp share with the GST-compliant PDF, an optional UPI QR code and a direct link to the customer portal so your customer can retrieve it in future.

What invoice number format does BillRaja use?

BillRaja uses BR-YYYY-NNNNN (for example BR-2026-00042). Numbers are generated atomically via a Cloud Function, so you can never accidentally create a duplicate — a common GST audit issue.

Mona AI & Intelligence

What is Mona and how does it work?

Mona is BillRaja’s AI business assistant powered by Google Gemini. Type a plain-language question — "what were my sales this month?", "who still owes me money?", "which products are slow-moving?" — and Mona answers using live data from your own invoices, customers, products and purchase orders.

What are AI team insights?

AI team insights analyse attendance, revenue contribution and performance for every team member, surface the 3 most important actions to take right now, plus status flags (good / watch / urgent) and a team health report — in seconds.

What is a Member AI Report?

Every team member gets a personalised AI-generated performance report covering attendance trends, revenue share, performance signals and suggested coaching actions. Data-driven people management, without the spreadsheet.

Does Mona have access to sensitive business data?

Mona only reads data from your own account — invoices, customers, products, purchase orders, attendance. It does not share your data with other businesses or train external models on it.

Team & Attendance

How does QR attendance work in BillRaja?

Each office or site has a BillRaja QR code. Team members open the app, scan the code, and they’re checked in or out with a timestamp. No physical punch machine, no lost attendance sheets.

How does geo-fenced / GPS attendance work?

You set a virtual radius around your office or site. Team members can only check in when their device is physically inside that radius. Tamper-resistant, battery-friendly, and perfect for field teams.

Can I add multiple team members with different roles?

Yes. Invite team members by phone, assign role-based permissions (admin, manager, cashier, field, read-only) and manage the whole team from one dashboard — with AI flagging who needs attention.

How do I invite a team member?

Go to Team → Invite, enter their phone number and pick a role. They receive an invite notification, accept it, and they’re in — no separate sign-up flow.

Inventory & Purchase Orders

Can I manage product inventory?

Yes. Maintain a product catalogue with HSN codes, track stock levels, view full movement history and see which products are moving vs. sitting. Supports units like pcs, kg, ltr, box, dozen and custom units.

Does BillRaja handle purchase orders and suppliers?

Yes. Create, track and manage supplier purchase orders end-to-end — from Draft to Confirmed to Received — with costs, GST, HSN codes and supplier history.

Can I see stock movement history for a product?

Yes. Every product has a full movement timeline — sales, purchases, adjustments — so you always know why stock changed and by how much.

Restaurant & POS

Does BillRaja work for restaurants and cafes?

Yes. The restaurant / POS module includes table management, dine-in orders, table reservations, KOT-style order taking, GST-ready table bills and AI insights on busy hours and top dishes — purpose-built for Indian F&B.

Can I take table reservations on BillRaja?

Yes. Reservations include timing, party size and customer details. Reserved tables are visually flagged on the live table grid so staff always know what’s coming.

Does it support KOT for the kitchen?

Yes. Orders taken on a table are sent as a KOT (Kitchen Order Ticket) so the kitchen sees exactly what to prepare, in the order it was taken.

Memberships & Plan Builder

Can I run memberships, gyms, salons or coaching centres on BillRaja?

Yes. BillRaja has a dedicated membership module with a plan builder. Combine with QR or GPS attendance and AI member reports to spot churn before it happens.

What is the plan builder?

The plan builder lets you design your own subscription / membership plans — duration, price, joining fee, grace period, renewal behaviour, benefits — without code. Perfect for gyms, coaching centres, clinics, salons and subscription-box businesses.

Does BillRaja auto-generate renewal invoices?

Yes. Set the renewal cycle once and BillRaja auto-creates membership invoices on schedule, with grace-period handling for late payers.

Customer Portal

What is the customer bill portal?

A free, built-in digital portal at billraja.com/customer where your customers enter their phone, verify with OTP and see every invoice you have ever issued them — searchable, downloadable as GST PDFs, lifetime. No app install, no account, no lost paper.

How do customers find an old bill?

Visit billraja.com/customer, enter the 10-digit mobile number printed on any BillRaja bill, verify the OTP, and every invoice appears grouped by shop and month. Any bill can be downloaded as a GST-compliant PDF for warranty, returns, refunds or tax filing.

Do my customers need an account?

No. The portal requires only their phone number and an SMS OTP — no sign-up, no password, no app install. BillRaja uses Firebase phone authentication so only the person who owns the SIM can see those bills.

Can a portal bill be used for warranty or returns?

Yes. Every PDF is the original GST-compliant invoice — shop name, GSTIN, line items, HSN codes, tax breakdown and invoice number. Service centres and return counters accept it the same way they accept a printed bill.

Pricing, Trial & Billing

Is there a free plan?

Yes. The Free plan is free forever and includes 10 invoices per month, 5 customers, 20 products, GST calculation and offline sync. Pro is ₹99/month and Enterprise is ₹199/month.

Is there a free trial?

Yes. Every new account starts with a 3-month full-Enterprise free trial. No credit card required. After the trial, you can upgrade or continue on Free.

How do I cancel my subscription?

Cancel any time from the app settings — no questions asked. You retain full access until the end of your current billing period. Subscriptions are processed via Google Play Billing.

What if my payment fails?

You get a 7-day grace period with full access while you resolve the payment issue. If it isn’t resolved in 7 days, your account moves to the Free plan until payment is updated — your data stays intact.

Security, Privacy & Platforms

Is my business data private and secure?

Yes. Data is encrypted in transit (HTTPS), stored on Google Firestore with strict ownership security rules, access-controlled at the team-member level, and never sold. Customer portal sessions expire after 25 minutes of inactivity.

Does BillRaja work offline?

Yes. BillRaja is offline-first. Create invoices, take attendance, update stock without internet. Everything syncs automatically when you reconnect, with a 100 MB local cache so you never lose a sale.

Which platforms is BillRaja available on?

Android (Play Store), iOS, macOS, Windows, Linux and the web. One account works across all your devices with automatic sync.

Which languages are supported?

Five: English, हिन्दी (Hindi), ગુજરાતી (Gujarati), தமிழ் (Tamil) and অসমীয়া (Assamese). Switch from the top-right language toggle.

Can I delete my BillRaja account?

Yes. Visit billraja.com/account-deletion for step-by-step instructions, what data is removed, what is retained for legal/compliance reasons, and how to confirm deletion with support.

Still have a question?

We reply to most support queries within a business day. Drop us a line — or dive straight into the app.